FREQUENTLY ASKED QUESTIONS

Are your products handmade?

   - Yes, all Ellyda products are meticulously crafted by hand with attention to detail and love in Arizona.

Can I request a custom order?

   - Absolutely! We love working on custom orders. Please contact us with your ideas, and we'll be thrilled to create something unique for you.

How long does it take to process and ship an order?

   - Order processing times may vary depending on the complexity of the product. Once your order is ready, we'll ship it as quickly as possible, usually within 5-10 business days.

Do you offer gift wrapping services?

   - All of our products are packaged with retail ready packaging. While we don't offer gift wrapping, you can request a gift note to be included with your product order.

Do you offer international shipping?

   - No, we don't ship internationally. Please note that shipping times may vary based on the destination country.

What payment methods do you accept?

   - We accept payments through Visa, Mastercard, Amex, Discover, Diner's Club, Apple Pay, Meta Pay, Google Pay, and Shop Pay, providing you with a safe and convenient shopping experience.

Can I return or exchange my purchase?

   - Yes, we have a return policy that allows you to return or exchange items within 30 days of delivery. Please see our Return Policy for more details. Customized products are only eligible for return/exchange if damaged upon arrival.

Do you offer wholesale or bulk discounts?

    - For some products we offer wholesale pricing or bulk discounts for larger orders. Please get in touch with us to discuss your requirements.

Do you have a physical store or showroom?

    - Currently, you can find Ellyda products via our website Ellyda.com, our Facebook or Instagram shopping tabs, on Etsy, or at local events that you can find on our event page.

How can I contact you?

    - You can reach out with any inquiries via contact@ellyda.com. We're here to assist you with any questions or concerns you may have.