RETURNS & EXCHANGES

At Ellyda, we want to ensure that you have a smooth and satisfactory shopping experience. Please read our return policy carefully to understand the conditions for returning or exchanging items.

1. Return or Exchange Eligibility

Buyers have the option to return or exchange an item under the following conditions:

- The item is unused and in the same condition as when it was delivered.

- The item is returned in its original packaging, including any tags or labels.

- The item is not a personalized or custom-made product (unless it arrived damaged or defective).

2. Timeframe for Returns

Buyers must initiate the return process within 30 days of the item's delivery date. After this period, we may not be able to accept the return or exchange.

3. Return Shipping Costs

Buyers are responsible for covering the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure safe and reliable delivery.

4. Item's Condition and Loss in Value

Buyers are responsible for taking care of the item until it is returned to us. If the returned item is not in its original condition or if it incurs any loss in value due to improper handling or packaging, the buyer may be held responsible for this loss, as agreed upon with the seller.

Initiating a Return or Exchange

If you wish to return or exchange an item, please follow these steps:

1. Contact us at contact@ellyda.com within 30 days of receiving the item.

2. Provide your order number and a brief description of the reason for the return or exchange.

3. We will guide you through the return process and provide you with the shipping address.

Refunds or Exchanges

Once we receive the returned item and verify its condition, we will process the refund or exchange. Refunds will be issued to the original payment method used during the purchase. Exchanges for eligible items are subject to availability, and if the desired item is not available, a refund will be processed.

Damaged or Defective Items

In the unlikely event that your item arrives damaged or defective, please contact us immediately at contact@ellyda.com. We will work with you to resolve the issue promptly and offer a replacement or a full refund, including return shipping costs.

Please note that this return policy applies to most of our products, but some items may have specific return conditions, which will be clearly stated in their product descriptions.

Thank you for supporting our business, and if you have any questions or concerns, don't hesitate to contact us at contact@ellyda.com. We are here to assist you!